Terms of service

(Lyds Gluten-Free AS)

Introduction

This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet as set out below. Consumer purchases over the internet are primarily regulated by the Contract Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-commerce Act, which provide the consumer with non-waivable rights. These laws are available at www.lovdata.no. The terms in this agreement shall not be interpreted as limiting statutory rights, but outline the parties’ principal rights and obligations related to the transaction.

These terms of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, please refer to the Consumer Authority’s guide.

 

1. The Agreement

The agreement consists of these terms of sale, the information provided in the ordering solution, and any specifically agreed terms. In the event of a conflict between the information, specifically agreed terms between the parties shall take precedence, provided they do not conflict with mandatory legislation.


The agreement is further supplemented by relevant legal provisions governing the purchase of goods between businesses and consumers.

 

2. The Parties

Lyds Gluten-Free AS

Address: Fjørtofts gate 5, 0461 Oslo

Email: contact@lydsglutenfree.no

Phone: +47 907 50 845

Organization number: 932130033


Hereinafter referred to as the seller.


The buyer is the consumer who places the order and is hereinafter referred to as the buyer.

 

 

3. Price

 

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Any additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

 

4. Conclusion of the Agreement

The agreement is binding for both parties when the buyer has submitted their order to the seller.

However, the agreement is not binding if there are typographical or clerical errors in the seller’s offer in the ordering solution or in the buyer’s order, and the other party realized or should have realized that such an error existed.

 

5. Payment

We accept the following payment methods:

 

  • Vipps

  • VISA

  • MasterCard

  • Amex

 


Because all products offered by the seller are fresh, perishable, and made to order, the full payment is charged immediately when the order is placed and confirmed, regardless of the selected pickup or delivery date. This ensures that production can begin and covers the cost of ingredients, preparation, and scheduling.


Card Payments

For credit or debit card payments, the full purchase amount is charged at the time of ordering. The buyer accepts that no reservation or delayed charge is used, as is standard for custom-made or perishable food items.

Invoice Payments (Wedding Cakes & Large Custom Orders)

For wedding cakes and larger custom cakes paid by invoice, the invoice is issued at the time of order confirmation. The due date is a minimum of 14 days from receipt.

 

Buyers Under 18
Buyers under 18 may not pay by post-delivery invoice.

 

6. Delivery & Pickup

Pick up and delivery is available Tuesday - Friday 9 am - 5 pm


Delivery

We offer delivery in Oslo up to 10 km distance from Sagene.

Prices start from 50 NOK.

 

Pickup

Orders can be collected at:

Fjørtofts gate 5, 0461 Oslo


When adding a product to the cart, please write in the text field which date and approximate time you would like your baked goods prepared for pickup or delivery. We will do our best to accommodate your request and will contact you to confirm.

Delivery has occurred when the buyer, or their representative, has taken possession of the item.


If no delivery time is explicitly stated in the ordering solution, the seller shall deliver the item without undue delay and no later than 30 days after the order is placed.

 

7. Risk for the Goods

The risk for the goods passes to the buyer when they, or their representative, have taken delivery in accordance with section 6.

 

8. Cancellations

Cancellations made at least 10 days prior to the scheduled fulfillment date are eligible for a 50% refund of the total order value.


No cancellations or refunds are accepted within 10 days of the scheduled fulfillment date, as all products are made to order and ingredients and production time have already been allocated.

 

9. Returns, Refunds & Complaints

No Returns
Because the goods sold are fresh, perishable, and made to order, food items cannot be returned under any circumstances.

The Right of Withdrawal Act does not apply to items that deteriorate quickly (§22).


Quality Concerns

If the buyer receives an item that is:

 

  • damaged,

  • incorrect, or

  • of unsatisfactory quality,

 


the buyer must contact the seller within 24 hours of pickup or delivery, including clear photos.

The seller will assess the issue and may offer either a replacement or a partial/full refund.


Complaints received after 24 hours cannot be compensated, as the seller cannot verify handling or storage conditions.


 

Missed Pickup

Orders not collected at the agreed time are non-refundable, as all products are made specifically for the buyer and cannot be resold.

 

10. Delay and Non-Delivery – Buyer’s Rights

 

If the seller does not deliver the item or delivers it late, and the delay is not due to the buyer, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act, withhold payment, demand performance, cancel the purchase, and/or claim compensation.


Claims should preferably be made in writing (e.g., email) for evidentiary purposes.

11. Defects – Buyer’s Rights and Complaint Deadline

 

If there is a defect, the buyer must notify the seller within a reasonable time. Notification within 2 months of discovering the defect is considered timely. The complaint deadline is two years after delivery.


If a defect exists and is not due to the buyer, the buyer may demand repair or replacement, request a price reduction, cancel the purchase, and/or claim compensation as stated in Chapter 6 of the Consumer Purchases Act.


Complaints should preferably be submitted in writing.

 

12. Seller’s Rights in Case of Buyer’s Breach

 

If the buyer fails to meet their obligations, the seller may withhold delivery, demand fulfillment, cancel the agreement, and/or claim compensation, in accordance with Chapter 9 of the Consumer Purchases Act. Interest and collection fees may apply.

 

Uncollected Goods Fee

 

If the buyer fails to collect non-prepaid items, the seller may charge a fee covering actual expenses. This does not apply to buyers under 18.

Warranty

Any warranty provided by the seller or manufacturer gives the buyer rights in addition to statutory rights and does not limit the right to complain about defects or delays.

Personal Data

The seller is the data controller. Unless the buyer consents otherwise, the seller may only collect and store personal data necessary to fulfill the agreement. Data will only be shared if required to fulfill the agreement or as required by law.

Dispute Resolution

Complaints should be directed to the seller in a timely manner. The parties should attempt to resolve disputes amicably. If not, the buyer may contact the Norwegian Consumer Authority for mediation.

For cross-border disputes, the EU Commission’s online dispute resolution platform is available:

http://ec.europa.eu/odr.